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Business Applications Specialist II Job
Business Unit:
Custom Field 1:
Job Type:
Mid-Career
Job Type:
Job Purpose / Objective
Provide high level of ERP systems support to ADC group and specially assigned business module. Involve in new implementation projects and system enhancements/developments.
Key Accountabilities 1
- Primarily responsible for Handling tickets and application support to the End users
- When an issue comes diagnose, analyze and solve the issue
- Assist in resolving all L1 support tickets
- Writing functional specs and interacting with ABAPers to develop any user exits
- Training the end users and preparing end user training material
- Work closely with ADC support partner on the prioritize ticket resolution (L2) and provide solution to business users in timely manner.
- Listen and write down business user requirements
- Perform unit testing of changes (configuration, custom development, etc.) in development and quality environments, including regression testing of functionality that may be impacted by change.
- Schedule a meeting between business users and ADC support partner to gather and clarify the requirements.
- Get involved in assigned projects including meetings, requirements gathering, data cleansing, data upload and make sure that project activities are done prior activity deadline
- Make sure that solution delivered is tested by ADC support partner using testing evidence prior to IT and business testing stage
- Review solution design document and functional specification and preserve versions of those documents
Key Accountabilities 2
Key Accountabilities 3
Relevant Experience/ Skills – Minimum
- 3 or more years’ experience in a similar role.
- Part of one or more SAP implementation team
- Oil & Gas industry experience will be an added advantage.
- Excellent customer service, communication skills in both verbal and written
- Experienced working in SAP environment, basic understanding of SAP master data and transactional data processing.
- Hands on in MS Office tools (Word, Excel, and PowerPoint), operating system, service desk management tools and basic knowledge in hardware and software concepts.
- Attention to detail, great root cause analysis and trouble shooting skills.
- Ability to effectively handle stress and engage in continuous learning
- Able to create business process flows and detailed user requirement documentation
- Ability to multi-task and prioritize in a fast paced environment and handle multiple issues at once
Job Segment:
Testing, Technical Support, ERP, SAP, Developer, Technology